The City has launched a new online self-service feature, where residents now have the option of placing many service requests themselves through the City’s 311 website www.toronto.ca/311.

The list of the services will continue to grow over the coming months as 311 works to integrate more of them online. Initial online service requests include the following: missed garbage, recycling or green bin collection, metal items or appliance pickup, report a damaged sidewalk or road, a pothole, a leaking hydrant or faded road markings, and requests for a solid waste collection calendar.

An additional feature of 311 Toronto is the ability for residents to track service requests. Whether the service request is generated online or by calling 311, the resident will receive a reference number. The resident can then track the status of the request online or by calling 311.