311


At the 311 hotline, you can obtain information about all city services.
Within the City of Toronto, just dial 311. Outside the city, dial 416-392-CITY (4289). TTY: 416-338-0TTY (0889). Email: 311@toronto.ca or visit www.toronto.ca/311.

 

The 311 staff can answer questions and/or issue Service Requests for the following:

  • Watermain breaks.

  • Road emergencies, including fallen traffic signs and malfunctioning traffic signals.

  • Missed Garbage, Recycling, Green Bin or Yard Waste pickup.

  • Overflowing litter bins or litter on streets.

  • Parks and Recreation program registration.

 

Basement Flooding Protection Subsidy Program
416-395-6376
basementflooding@toronto.ca
www.toronto.ca/water/sewers

Toronto Animal Services
General Inquiry: 416-338-PAWS (7297)
https://www.toronto.ca/community-people/animals-pets/

Toronto Public Health
General Inquiry: 416-338-7600
After Hours: 416-690-2142
publichealth@toronto.ca
www.toronto.ca/health/index.htm

Utility Bill (Water and Solid Waste) Billing Inquiries
Billing: 416-338-4829
http://www.toronto.ca/utilitybill

 

Building Permits & Approvals
General Inquiry: 416-395-7000
Building Permit information. Click Here.
Find out if your contractor is licensed with the City. Click Here.
www.toronto.ca/building/index.htm

 

Parking Tags Operations-North District
416-397-TAGS(8247)
North York Civic Centre, 5100 Yonge Street, Lower Level
Parking Ticket payments online: Click Here

 

Toronto Employment and Social Services
Client Services: 416-392-2956
Find your local office by postal code. Click Here.
www.toronto.ca/socialservices/index.htm

 

Municipal Licensing and Standards (By-Law):
General Inquiry, North York District: 416 395-7011
Track the status of your by-law complaint here.
Apartment Standards website.
City of Toronto Municipal Code

Planning Department
General Inquiry: 416-395-7000
http://www.toronto.ca/planning/north_york.htm

 

Registry Services (Marriage Licensing)
General Inquiry: 416-392-7036
www.toronto.ca/marriage/index.htm

 

Seniors Resources (Four Seasons Connections)
Four Seasons Connections provides a wide range of services for seniors, including indoor and outdoor home maintenance, and emergency services. Services are fee based. Residents must register by calling 416-447-5074. www.betterlivinghealth.org

Seniors Resources (North York Seniors Centre)
The North York Seniors Centre offers in-home services, including homemaking and respite care, exericse and social activities, transportation services, and caregivers assistance.
For more information on these programs, call 416-733-4111.
www.nyseniors.org

Toronto

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