The City of Toronto is conducting additional education and enforcement in residential apartment buildings and condominiums where multiple complaints have been received about mask usage in enclosed common spaces.
The City had received 1,950 complaints about improper mask usage in shared residential spaces since the new by-law came into effect in August of last year. Of these complaints, 263 locations have received three or more complaints and 12 locations have received more than 10 complaints related to mask wearing. The City will be following up with building operators who have had repeated complaints.
If residents see a pattern of issues with masks in common areas of their residential building, they can first talk to their landlord or building manager to raise their concerns. If no action is taken by the landlord and the problems persist, residents should call 311 to submit a complaint and the City will investigate.